Terms of service

Welcome to House of Slippers.

Our website: www.HouseOfSlippers.co.uk (the "Website"). This site is owned and operated by WBYS Ltd.

Registered office: 50 Woodgate, Leicester, LE3 5GF.

Please note this address should NOT in any circumstances be used for correspondence or returns. Registered company number  09415947.

Please review the following terms and conditions before using this Website. These terms and conditions can be modified from time to time and apply to all visitors and users of this Website. Terms & Conditions regarding the use of the Website confirms your acceptance of these terms and conditions and your agreement to be bound by them. Do not use this Website if you do not accept these terms and conditions. In the event of a violation of these terms and conditions, House of Slippers reserves the right to seek all remedies available by law. We may terminate your access or use of this Website at any time, for any reason or no reason and without prior notice to you. By updating this page, we may at any time and from time to time revise these terms and conditions. You should visit this page from time to time to review the current terms and conditions because they are binding on you. Your use of this Website following any such revisions constitutes your agreement to follow and be bound by the terms as revised.

Ownership of Content
House of Slippers owns all rights to the design of, the images and all of the information provided on this Website and copyright, trademarks and other intellectual property rights protect them. All trademarks reproduced in this Website, which are not the property of, or licensed to House of Slippers, are acknowledged on the Website.

Our Products
All features, specifications, products and prices of products and services described on this Website are subject to change at any time without notice. Sometimes there may be information on the Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We make no representation as to the completeness, accuracy, or currency of any information on this Website. We reserve the right to make alterations in information about price, description, or availability without prior notice. We reserve the right to limit the order quantity on any product and/or refuse service to any customer without prior notice. In order to display as accurately as possible the colours of our products that appear on the Website, we have made every attempt in making that happen; however, the actual colour you will see will rely on your monitor screen resolution, and we cannot guarantee that your monitor will accurately display our colours. The inclusion of any products or services on this Website does not imply or warrant that these products or services will be available over the internet or in our retail store at any particular time.

Your Account
You can create an account by registering with us through our Website (the "Account"). Thus, you will have access to your own Account by providing a username and password. You are accountable for maintaining the confidentiality of your access information and for controlling access to your Account and your computer. You approve to accept responsibility for all activities that occur under your Account. We may terminate your Account at any time, for any reason or no reason and without prior notice to you.

Linking
Links may be created from this Website to one or more external web sites or resources operated by third parties (the "Third Party Sites"). Moreover, certain links to the Website can be provided by Third Party Sites. None of such links should be deemed to imply that House of Slippers endorses the Third Party Sites or any content therein. House of Slippers does not control and is not responsible or liable for any Third Party Sites or any content, advertising, products, or other materials on or available from such Third Party Sites. Access to any Third Party Sites is at your own risk and House of Slippers will have no liability arising out of or related to such web sites and/or their content or for any damages or loss caused or alleged to be caused by or in connection with any purchase, use of or reliance on any such content, goods, or services available on or through any such Third Party Site.

Disclaimer
This Website and all content of the Website are provided to our customers and prospective customers "as is" and "as available" and without warranties of any kind, whether express or implied, including but not limited to, those of merchantability, fitness for a particular purpose, title or non-infringement. By your use of the Website, you acknowledge that your use is at your own risk. Some jurisdictions do not allow the disclaimer of implied warranties. In such jurisdictions, the foregoing disclaimer may not apply to you.

Limitation of Liability
In no event will House of Slippers be liable to any party for any direct, indirect, incidental, special, consequential or punitive damages for use of this site or any other linked site, including without limitation, lost profits or revenues, costs of replacement, business interruptions, loss of data or damages resulting from use of or reliance on the information present, even if House of Slippers is expressly advised about the possibility of such damages. Limitations of liability are not permitted in some jurisdictions. In such jurisdictions, the foregoing limitations on liability may not apply to you. Terms & Conditions relating to sale of products by placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. You must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us, in order to contract with House of Slippers. House of Slippers retains the right to refuse any request made by you. We will inform you by email if your order is accepted. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. If an international delivery (both EU and non EU) "failed" due to reasons involving the customer, such as but not limited to, a failure to pay local tax and disbursements, a failure to collect your item from a pre-arranged collection point or any such reason we will charge to the order a fee equivalent to the original postage cost. This will be deducted from your refund after the item arrives back with us. This is in addition to the original postage cost which again is non-refundable. Local taxes and charges levied by Government agencies or by shipping agents on behalf of Government agencies are the responsibility of the customer and therefore must be settled by the customer. Terms & Conditions relating to House of Slippers offers all discount codes must be placed within the aforementioned timescale of the offer. All discount codes must be entered at the checkout within the designated section. Offers are non-redeemable after the point of purchase. Should multiple variations of an offer provide the buyer with an increasing discount relative to the amount of products purchased any products returned by the buyer will be treated as a singular purchase and so discounts will correspond to the base level of the offer. You will receive an acknowledgement e-mail confirming receipt of your order when placing an order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Returns
House Of Slippers is fully compliant with all aspects of UK and European law with respect to consumer rights related to the return of unwanted or faulty merchandise. We will always respect the rights offered to you by law. Our standard returns policy goes over and above the minimum requirements under UK law. We allow you 30 days to return unwanted merchandise from the date you receive your goods. Unwanted merchandise must be cared for appropriately and always with due care and attention ensuring all packaging is maintained in pristine condition. If goods develop a fault, you must report this immediately. If we ask you to return your goods, you will need to do so within 30 days. Goods which develop a fault after 90 days may be returned by you at your own expense. You will also need to cover the cost for us to re-post a replacement pair to you. If the original box or bag of a returned item is damaged by the customer, then a 20% restocking fee will be deducted from the refund. Please note, this rule does not apply to the mailing bag.
*Please note that due to hygiene reasons all socks and insoles are strictly non-refundable or exchangeable.

Items Returned to Sender

If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the supplier) then without prejudice to any other right or remedy available to the supplier, the supplier may:
- Store the goods until actual delivery and charge you for reasonable costs of storage and new postage expenses; or
- Sell the goods upon receipt of them back at the supplier's address and (after deducting all reasonable storage and selling expenses) process a refund for your order.

If you fail to take delivery because you have cancelled your contract under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 the supplier shall refund or re-credit you within 14 days for any sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred for failed delivery.

Pricing
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. We will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it, if we discover an error in the price of any goods which you have ordered. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices on the Website are inclusive of United Kingdom VAT (where applicable) and exclusive of postage and packing. Details of postage and packing charges can be found at our delivery information page.  

Discount codes cannot be used in conjunction with any other offers - this includes student discount & key worker discount.

Duties & Clearance Charges
Orders placed for delivery outside of the United Kingdom may be subject to duty, VAT and clearance/brokerage charges. This is dependent on the country to which you are requesting delivery. HouseOfSlippers.co.uk has no control over this. All items are sent delivery duty unpaid (DDU or DAP). It is the purchaser's responsibility to ensure that any associated costs to receive the goods are settled in full with our delivery partner either pre or post delivery taking place. If goods are returned to us as a result of unpaid duty, VAT or clearance charges or in the event that duty, VAT or clearance charges are billed to the shipper, these costs will be levied back to you and deducted from any refund that you are owed. Outbound shipping costs are strictly non refundable.