When will I receive my refund?
Please allow up to 14 working days, once the item is delivered to us and the notification email sent, to receive your refund. In exceptional circumstances, refunds can take slightly longer. We will always endeavour to process your refund as quickly as possible.
Don't want to use an easy return label?
You may return your item using any courier of your choice at your own expense. We advise you to use a traceable service with insurance in case your item is lost in transit before it reaches us.
Please use the following returns address:
HOS Web Returns
Unit 3a & 3b
55 Hastings Road
As per policy, we cannot accept returned parcels showing signs of wear. In the event an order has been returned to us worn, there may be a fee to return them back to you.
Thank you for shopping with us, and we hope you enjoy your online shopping experience.
Although we hope every purchase from us arrives as expected, if you are not completely satisfied with your goods we do offer 30 day returns for purchases made on our website. The returns period starts from the date the item is delivered to you.