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FAQs

Product Information:
What materials are your shoes made from?

At House of Slippers, our slippers are crafted from a diverse range of materials, depending on the specific brand and style you choose. For complete transparency, we provide detailed lists of all materials on each product page. Your comfort and satisfaction are our top priorities, and we're dedicated to offering you the perfect blend of materials for your ideal slipper experience.

Are your slippers suitable for outdoor use?

Maybe! Our slippers cater to various needs, but it's important to note that while some slippers feature a suede sole and are not suitable for outdoor use, others come equipped with a more durable sole. While we wouldn't recommend a trek, you can certainly step out for quick errands like taking out the bins in the slippers with a sturdier sole. It's all about finding the right pair for your comfort and convenience.

Are there any special care instructions for your products?

Absolutely! We provide specific care instructions tailored to each product's needs. For suede slippers, it's essential to use a suede brush to maintain their texture. Additionally, some of our styles are machine washable, and you'll find these details outlined in the product descriptions. Your slipper's longevity is our priority, and our care guidelines ensure that you can enjoy your cozy companions for years to come.

Is a specific product in stock?

All our available products are showcased on our website. We have a policy of not withholding stock, so everything you see online is the complete extent of what we have in stock. If a product is displayed on our website, it means it's available and ready for you to order. Happy browsing and shopping!

Do you restock items that are currently out of stock?

We do restock items that have temporarily gone out of stock. To make sure you don't miss out, we recommend signing up for our "Back in Stock" notifications. By doing so, you'll receive an email notification as soon as the item is available again, allowing you to secure your desired product promptly.

Sizing and Fit:
How do I find the right slipper size for me?

To find your perfect fit every time, follow these quick steps:

Size Guide: Check the size guide on each product page for specific measurements.

Measure Your Feet: Measure your foot length and consider width too.

Read Reviews: Customer reviews offer insights into sizing and comfort.

Contact Us: Reach out to our customer support team for personalised assistance.

A well-fitted slipper ensures comfort and satisfaction, so if needed, our hassle-free return and exchange policy have you covered.

Do you have a sizing chart or guide?

Yes - You'll find a brand specific size guides are available on every product page to ensure you find your perfect fit.

What if the item I ordered does not fit properly?

If the item you ordered doesn't fit properly, don't worry. We understand the importance of a perfect fit.

You can initiate an exchange within 30 days of receiving your item. Refer to our delivery and return page for detailed
instructions.

For personalised assistance or if you have any questions about sizing, feel free to reach out to our dedicated customer support team. They are here to help you find the perfect fit.

Our goal is to ensure your satisfaction, and our flexible return and exchange policy are designed to make the process as smooth as possible.

Ordering and Delivery:
How long does delivery take?

Delivery times will depend on the delivery option selected at checkout.

Standard: Est. 2-3 Working Days

Express: Est. 1-2 Working Days

Next Day: Est. Next Working Day (incl. Saturdays)

 Please note that these delivery time frames are estimated.

What are the delivery costs and options?

We offer Royal Mail Standard, Express, Next Day orders. It is massively important to us that you receive your items promptly.

The delivery costs are contingent on the chosen method during checkout. For detailed information on time frames and associated costs, please consult our delivery and returns page.

Can I track my order?

Certainly. You can track the status of your order through the tracking number provided to you in your dispatch email.

Can I change or cancel my order?

Cancellations are possible before the item has been dispatched for delivery. To request a cancellation, please provide a written request via email to info@houseofslippers.co.uk.

Changes to your order can also only be made prior to the items being dispatched. If you need to make changes, such as adjusting the size or colour of your ordered items, please reach out via email or phone. For security reasons, delivery or billing addresses cannot be altered after the order has been placed.

Do you offer international shipping?

Yes – House of Slippers is partnered with DHL to bring you any orders made outside of the United Kingdom.

What are the international shipping costs and delivery times?

House Of Slippers is partnered with DHL™ as our preferred international courier.

DHL Express: Delivery between 2-5 working days

For most European destinations, we charge a flat rate delivery cost. Specific delivery costs can be found upon checkout.

Returns and Exchanges:
What is your return policy?

You can initiate a return within a 30-day window from the date of receiving your item. Please note that terms and conditions apply.

You can refer to our delivery and returns page for comprehensive information on exchanges, non-returnable items, faulty items, and more to ensure a smooth returns experience.

If you have any questions or require further assistance, feel free to contact our customer support team at info@houseofslippers.co.uk

How do I initiate a return or exchange?

You have 30 days from the date of delivery to initiate a return.

To be eligible for a return or exchange, items must be in their original condition, with tags and packaging intact.

Create your return label: Visit this link to generate your return label. A fee of £2.99 will apply.

Pack items securely: Ensure your items are securely packed and include all original tags and packaging.

Attach the label: Place the generated return label on the outer package.

You can drop off your securely packed package at the nearest Royal Mail Post Office. Alternatively, you can schedule a collection through the Royal Mail website.

Upon receipt and inspection of your returned items, the £2.99 label fee will be deducted if applicable.

Refunds will be processed to the original payment method within 7-10 business days.

Are there any conditions for returning or exchanging items?

Returns are not accepted for socks and underwear.

Customised footwear, such as those with added heels or rubber grip soles, can also not be returned.

Items treated with the IMBOX Essential Pre-Applied Protection Spray may be returned, but please note that the cost of the spray application itself is non-refundable.