For UK customers only. Tick this box to get a prepaid Royal Mail Tracked Returns™ label included with your order. For the low cost of just £1, this will give you peace of mind knowing that you are able to return any part of your order to us fully paid for. Please note this service requires you to take your returned items suitably packaged to a local Post Office branch. It is not a collection service and is non refundable. One returns label per order is sufficient for returning up to 5 pairs of shoes in one package. Kindly note, this cannot be purchased at a later date and must be purchased with your goods in order to be valid.
United Kingdom (All areas)
Delivery is FREE of charge for UK customers when spending more than £10. (It is £2.50 otherwise). We use Royal Mail for all UK deliveries. Larger orders for 6 pairs or more may be sent via a courier. You can upgrade to an express/next day delivery service for £2.99.
Our standard delivery time is within 3 working days from the date you place your order. If you do not receive your order within this time frame please contact our customer service team on 0116 326 0609.
We love all our international customers, shipping to most countries in the world is very competitive. We will always use a tracked service to send our parcels out. If you would like more information about rates and couriers that we use, please feel free to call us on 0116 326 0609.
Refunds & Exchanges
We offer an extended returns policy to all our customers from 1st November 2020 to 15th January 2021.
For your convenience we offer free exchanges (postage paid both ways) for all UK orders and an optional prepaid returns label (chargeable at £3.50 if not bought at the time of order) if you wish to return your item for a refund. International customers will need to cover postage costs in full for any refund or exchange requests.
For more information please visit our Delivery & Returns page in the footer of our website.
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