HOS Faulty Item Report

Faulty Item Report

If you believe your item has developed a defect as a result of a manufacturing issue, please use this form to report it.

PLEASE DO NOT PHYSICALLY RETURN YOUR ITEM TO US UNTIL WE HAVE RESPONDED TO YOUR FORM SUBMISSION WITH A RMA REFERENCE NUMBER. YOU CAN EXPECT A RESPONSE WITHIN 2 WORKING DAYS.

Unfortunately, we are not able to consider your return unless this form has been completed. Failure to complete this form prior to sending your return to us may result in your item being rejected at our returns facility. Worn items being returned to us must be returned free of loose mud or dirt and in as clean a condition as possible. If your returned item cannot be examined due to emitting foul odour, the item is damp or is covered in visible dirt, it will be disposed of and no further consideration given.

Top