OVER 1 MILLION SATISFIED CUSTOMERS | FREE EXPRESS DELIVERY ON MOST ITEMS

FAQ's

Please select the subject below and click for more information.
  • Who Are House of Slippers?

    House of Slippers in a subsidiary of the WBYS Ltd.

    House of Slippers are a family owned business, pioneered in Leicester, UK. Established in the early 80’s, as a small, independent business, we have since branched out into becoming a credible online retailer with over 30 years of experience and knowledge in the footwear industry. Our goal is to deliver exceptional quality, service and products for our customers, whilst ensuring your feet are treated to the best quality slippers ever.

     

    To contact us, you can call our customer services team between 10am – 4pm Monday to Friday on 0116 326 0609 or message us via Whatsapp: 0116 326 0605

    Alternatively, you can email us on info@houseofslippers.co.uk.

    Our Address:
    Unit 3a & 3B
    55 Hastings Road
    Leicester
    LE5 0BT
    United Kingdom

     

  • Is House of Slippers A Secure Website?

    Our website is a registered company meaning we are completely safe to shop from. We do not share any customer details with 3rd parties, nor do we store any payment details for security reasons.

     

  • Are Our Products Authentic?

    All of our products are genuine, they are supplied from the official brand or sourced through licensed and authorised stockists.

     

  • The Item I Want Is Out of Stock?

    If your desired item is out of stock, we suggest signing up to the “email me when back in stock” notifications and selecting the required size. Once the item is re-stocked you will be notified immediately and can continue with your purchase.

  • Can I Make an Order Over The Phone?

     

    Phone orders can be made by contacting our team on 0116 326 0609 and payment is accepted by card.

    *Please note that only orders up to a maximum value of £100 can be placed over the phone.

     

  • Do We Sell Wide Fit Slippers?

    Yes, we sell slippers ranging from narrow fit through to super wide fit. You can filter your search via the width category when shopping the site to see our full range of wide fit slippers.

  • Can I Use A Discount Code?

    Yes, we occasionally offer promotional discount codes on our website to be used on your purchase. If you have a valid code, it can be entered at the checkout screen.



  • Have I Received A Scam Email?

    There has been a drastic rise in the amount of phishing emails posing as courier companies. If you believe you have received one of these emails or feel sceptical about the authenticity of one, then contact our customer services team to get the full delivery details.

    Also check out the UK Government Guide on how to detect identity fraud and scams here.

    Please do not click on the link to any source that is not verified.

     

  • HOS Faulty Item Report

    Faulty Item Report

    If you believe your item has developed a defect as a result of a manufacturing issue, please use this form to report it.

    PLEASE DO NOT PHYSICALLY RETURN YOUR ITEM TO US UNTIL WE HAVE RESPONDED TO YOUR FORM SUBMISSION WITH A RMA REFERENCE NUMBER. YOU CAN EXPECT A RESPONSE WITHIN 2 WORKING DAYS.

    Unfortunately, we are not able to consider your return unless this form has been completed. Failure to complete this form prior to sending your return to us may result in your item being rejected at our returns facility. Worn items being returned to us must be returned free of loose mud or dirt and in as clean a condition as possible. If your returned item cannot be examined due to emitting foul odour, the item is damp or is covered in visible dirt, it will be disposed of and no further consideration given.

  • How Can I Track My Order?

     

    You can track your order using the tracking number issued on your dispatch email. This will vary depending on the courier.

     

  • How Do I Find My Order Number?

    Your order number can be found either in your order confirmation email or on your dispatch note. It will comprise of 6 digits and begin with either of the following prefixes:

    • HOS123456
    • AMZ123456
    • EBAY123456


  • Can I Change My Delivery Address?

    Unfortunately, once an order has been processed, we are unable to amend the delivery address. If you would still like for the order to be delivered elsewhere, you would have to cancel the order and complete the purchase again.

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